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HDX 700 Upgrade

SOLVED
tomtlf
Visitor

HDX 700 Upgrade

I actually use  3.0.3.1-19040 and i try to upgrade to 3.1.14-56008.

 

I have no more support. It asks for a key and I don't know where I can found the key

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 700 Upgrade

Hello @tomtlf ,

 

Welcome to the Poly Community.

 

From our Video FAQ:

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: 
Please check this post in the Software Licensing section => here <=

A text file with the name sw_keys.txt should be created. The format should be:

U <Tabulator>Serial<Tabulator>Key

An example is attached to this FAQ >here<

 

If the unit is not in contract and you have no entitlement you cannot upgrade.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 700 Upgrade

Hello @tomtlf ,

 

Welcome to the Poly Community.

 

From our Video FAQ:

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: 
Please check this post in the Software Licensing section => here <=

A text file with the name sw_keys.txt should be created. The format should be:

U <Tabulator>Serial<Tabulator>Key

An example is attached to this FAQ >here<

 

If the unit is not in contract and you have no entitlement you cannot upgrade.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
tomtlf
Visitor

Re: HDX 700 Upgrade

Thanks for your answer.I need a new contract.

 

Regards

Message 3 of 3