Im having HDX 7000 its was working fine using video conference with another polycom device, the problem is when im using telepresence in android or iphone, phone not detect camera only sound is coming, whats wrong with my device ?,
as a comparation im also having HDX 7000a its working fine with android telepresence
welcome to the Polycom Community.
I am not fully sure if I understand your post but I believe you are trying to explain that you have a one way video issue.
One side can see the other but not the other way round.
This is 99,99% a firewall issue and has been discussed on multiple occasions within the community. Please utilize the community search and open all the relevant needed firewall posts.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
i believe this is not because off firewall,this device iworking fine when connected to other polycom device, problem only happen when i try to connect using android telepresence, video is not detected, btw there is no firewall behind, im using public ip directly
I am still unsure what your exact issue is.
Simply check below and answer with yes or no:
hi sorry for confusing
the situation is like this, im having 2 offfice 1 using polycom hdx7000 and other using polycom hdx 7000a. both are working fine if making vicon to each other video ok sound also ok,
then i install android telepresence on my phone, i can be able to call using voice and video to my hdx7000a but when i try to call to my other office which have hdx7000 video is not showing on my android device as well on the hdx7000 only voice come