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HDX 7000 HD Release - 3.1.9-50041 restarting at random times during a cv call.

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Occasional Contributor

HDX 7000 HD Release - 3.1.9-50041 restarting at random times during a cv call.

Is it a known thing that  the HDX 7000 HD running Release - 3.1.9-50041 restart at random times during a cv call??

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Polycom Employee & Community Manager

Re: HDX 7000 HD Release - 3.1.9-50041 restarting at random times during a cv call.

Hello Annunaki,

welcome back to the Polycom Community.

What kind of call:

 

  • H.323 Point to Point or multipoint via a Polycom Bridge?
  • SIP
  • Lync 2010 / 2013

The next step would be gathering the logs and raising a support ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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