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‎11-07-2012 07:07 AM

HP Recommended

Hi All

 

I have two HDX 7000 units, one of which have multisite installed.

 

Calls directly between the two HDX system work 100%

A call directly between the HDX (system with the multisite key) and the M100 client work 100%

 

But when we join both HDX systems in a call and add the M100, the HDX system hosing the multisite cannot see the m100 participant.

 

The m100 participant can hear and see the two HDX site though.

 

Any thoughts on what the issue is?

2 REPLIES 2

‎11-07-2012 01:21 PM

HP Recommended

Sounds like there may not be enough ports open on the firewall.

 

The HDX requires the below port ranges:

 

TCP  3230-3235

UDP 3230-3280

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‎02-07-2013 08:08 PM

HP Recommended

The call between HDX 7000 and  M100 are working 100%  one by one.  The issue is there when multisite connection is to be established So, there is no firewall issue. I believe that the probleme is the settings at the HDX 7000 multi-site.

 

I have the same problem and a live capture at the firewall doesn't show ports blocked.....

 

Anyone can help from Polycom.

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