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HDX-7000 No video signal

Occasional Advisor

HDX-7000 No video signal

Hi,We have installed HDX-7000 ,it was working fine,But suddenly we can't see any video signal in TV.

We have checked cable connectivity,We have done hard restore process also,There is changes.

Kindly suggest us to check further.

 

With Regards,

Rajesh S

rajesh s
Message 1 of 11
10 REPLIES 10
Advisor

Re: HDX-7000 No video signal

Please try to use the cable provided with HDX-7000 ( normally one side DVI and other side component) . Or

You have two out put connecters at the back panel . So try to use the second one .

If no , connect the system into network with DHCP , check the network port status at the HDX. Run the ip scanner and find out which ip is taken by HDX. Go to browser and put the ip . If you can get inside go to monitor settings and make necessary changes .

Message 2 of 11
Polycom Employee & Community Manager

Re: HDX-7000 No video signal

Hello all

 

welcome to the Community.

 

Have you tried what has been suggested in this post => here <=

 

Maybe the Unit has defaulted to the factory display output.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 11
Occasional Advisor

Re: HDX-7000 No video signal

Hi Thanks for your suggestion,We have tried as per your comments.

We have check with DVI to component cable.

We have checked with second DVI output connector.

We have scanned IP ,tried with browser to get into system Admin setting,But we are unable to login into system.

We even connected cross patch cable VIA PC port from codec back side,we are not able to login with system setting.

 

Awaiting for your reply,

 

rajesh s
Message 4 of 11
Polycom Employee & Community Manager

Re: HDX-7000 No video signal

Hello rajeshs33,

 

regarding your Comments.

 

The HDX uses DHCP to get an IP Address from your DHCP Server and you mentioned that you have been unable to login.

 

Did you find the IP Address of the HDX and get to the Web Interface of the HDX ?

 

A cross over cable will not work as the HDX uses DHCP and you would need to set your PC to provide an IP Address.

 

The Part of the Serial Number of the HDX is the MAC Address and to find this has been described in the Forum numerous times. Once you have the MAC Address you can reserve a fixed IP address on your DHCP Server, reboot the HDX and then browse to the HDX.

 

If that all fails I would suggest you contact your Polycom Reseller and/or Polycom Support for further professional troubleshooting. 

 

Best Regards

 

Steffen Baier 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 11
Occasional Advisor

Re: HDX-7000 No video signal

Hi,

I have found out the IP address of HDX, but we can't login through web interface.

 

With Regards,

Rajesh s

rajesh s
Message 6 of 11
Polycom Employee & Community Manager

Re: HDX-7000 No video signal

Hello rajeshs,

 

could you be a bit more detailed with your reply in regards why you cannot logon?

 

Does the HDX Web Interface appear?

 

Yes or No ?

 

If factory reset the Unit's admin password is the Serial Number.

 

Quote from the Admin Guide => here <=:

 

The default Admin ID is admin and the default admin room password is the 14-digit system serial number from the System Information screen or the back of the system

 

Best Regards

 

Steffen Baier





<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 11
Occasional Advisor

Re: HDX-7000 No video signal

Hi,

 

We can't logon to  browser itself ,There is on display completely,

how to find out the MAC address of system,when there is no video display,

 

With regards

Rajesh s

rajesh s
Message 8 of 11
Polycom Employee & Community Manager

Re: HDX-7000 No video signal

Hello rajeshs,

 

my original from the 12-02-2012 05:17 PM already pointed you to a post that explains how the serial number contains the MAC Address.

 

Please read the answers that you have already been provided with.

 

Best Regards

 

Steffen Baier

 

Spoiler
The MAC is burried in the serial number.  00:E0:DB is the Polycom portion and the individual unit would be the 7th thru the 12th places in the SN.  example 821142107E51CN   107E51 is the MAC.

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 11
Occasional Advisor

Re: HDX-7000 No video signal

Hi,

 

Still the problem remain,there is no video output in TV,We have tested as per your suggestion given,

How can we assign a new IP address to CODEC and enter system remotely  through web browser ,

Are  any other way to access the system information to check the monitor setting.

 

With Regards,

Rajesh s

rajesh s
Message 10 of 11