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HDX-7000 RS-232 Modes

SOLVED
Omar
Occasional Advisor

HDX-7000 RS-232 Modes

I would like to control HDX-7000 throught 3rd party controller , specifically "Crestron"

 

in the admin guide page 10-5 it describes the "Control Mode": as below:

 

"Control—Receives control signals from a touch-panel
control. Allows any device connected to the RS-232
port to control the system using API commands."

 

unfortunately this mode is not available in the HDX-7000 , please see attached picture

 

I tried the other modes but I couldn't control the HDX-7000

 

kindly what should i do to control the HDX-7000 Via crestron touch pannel

 

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX-7000 RS-232 Modes

Hello Omar,

 

an upgrade from 2.6.x.x to 3.x.x.x is only free if you have a valid service contract on your HDX.

 

If you do not have a contract then you need to purchase either a license or contract from your Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 10
9 REPLIES 9
Ovg
Trusted Contributor

Re: HDX-7000 RS-232 Modes

Try to update software of your  HDX 7000 at  least  to 3.03

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

See page 223

 

on Monday 16.4 I'll check this menu item in our  HDX-7000

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It's impossible to lead us astray for we don't care even to choose the way.
Message 2 of 10
GaryMiyakawa
Respected Contributor

Re: HDX-7000 RS-232 Modes

If you can use Telnet, that would be fully supported on the HDX-7000...  

 

Don't know if that is an option for your application.

 

Gary Miyakawa

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 3 of 10
Ovg
Trusted Contributor

Re: HDX-7000 RS-232 Modes

HDX-7000 v3.03. There is Control Mode in Admin Settings->General Settings->RS-232 port

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It's impossible to lead us astray for we don't care even to choose the way.
Omar
Occasional Advisor

Re: HDX-7000 RS-232 Modes

Ovg,

 

I checked the SW version it's 2.6.0-4740 , so it requires a software upgrade.

 

sorry if my question is repeated , but I am new to polycom .

 

where can I get the new SW version and it's Release key, and how do i know 

 

if I have the right to make free upgrade from 2.6 up to 3.0.3 or not ?

 

Regards,

Message 5 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX-7000 RS-232 Modes

Hello Omar,

 

an upgrade from 2.6.x.x to 3.x.x.x is only free if you have a valid service contract on your HDX.

 

If you do not have a contract then you need to purchase either a license or contract from your Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 10
Ovg
Trusted Contributor

Re: HDX-7000 RS-232 Modes

Hello Omar!

 

If you give me serial number of your HDX-7000 I'll try to  cheсk for upgrade software key presence

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It's impossible to lead us astray for we don't care even to choose the way.
Message 7 of 10
Omar
Occasional Advisor

Re: HDX-7000 RS-232 Modes

Ovg,

 

here's my S/N: 8210190C9077CN

 

we are allocated as a new reseller for Polycom in my region .

 

if can please point to the webpage where I can:

 

- check if I have valid service contract or not.

- check the Options key that I have

 

Regards,

Message 8 of 10
Ovg
Trusted Contributor

Re: HDX-7000 RS-232 Modes

You don't have upgrade key for SW 3.0.x. This codec don't have service contract..... See answver of SteffenBaierUK

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It's impossible to lead us astray for we don't care even to choose the way.
Message 9 of 10
Ovg
Trusted Contributor

Re: HDX-7000 RS-232 Modes

Omar wrote:

 

"if can please point to the webpage where I can:

 

- check if I have valid service contract or not.

- check the Options key that I have"

 

 

http://support.polycom.com

 

You need to create an account to use this site

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It's impossible to lead us astray for we don't care even to choose the way.