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HDX 7000 Software Update and Key

bob luna

HDX 7000 Software Update and Key


We  have bought HDX 7000  many years ago and I am trying to update the software. 

Current version is Release - -31003

While I tried update to 3.1.14 ,it is asking for software update key and we don't know which key we have to provide for software update.

I thought 3.1.x update won't need update key.

What should I do?

Best Regards

Message 1 of 4
Polycom Employee & Community Manager

Re: HDX 7000 Software Update and Key

Hello @bob luna ,


Welcome to the Poly Community.

From our FAQ:


  • Jun 22,2014 Question: How can I activate / check / verify / recover my license?

    Please check this post in the Software Licensing section => here <=

    A text file with the name sw_keys.txt should be created. The format should be:

    U <Tabulator>Serial<Tabulator>Key

    An example is attached to this FAQ >here<

  • Jun 23,2014 Question: Am I entitled to a software upgrade?

    Answer: A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract.


As stated usually no Key is need but it seems in your case you found you may do. Please follow the above on how to get the key and/or work with the previous owner.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
bob luna

Re: HDX 7000 Software Update and Key

Thanks for reply.

I just used the serial number to search for the license , but nothing was found.

If I update to 3.1.1, one by one, till the latest version , will it make any difference?

Message 3 of 4
bob luna

Re: HDX 7000 Software Update and Key

Today I update to first, then  update to 3.1.14 without update key.




Message 4 of 4