We have bought HDX 7000 many years ago and I am trying to update the software.
Current version is Release - 18.104.22.168 -31003
While I tried update to 3.1.14 ,it is asking for software update key and we don't know which key we have to provide for software update.
I thought 3.1.x update won't need update key.
What should I do?
Hello @bob luna ,
Welcome to the Poly Community.
From our FAQ:
As stated usually no Key is need but it seems in your case you found you may do. Please follow the above on how to get the key and/or work with the previous owner.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Thanks for reply.
I just used the serial number to search for the license , but nothing was found.
If I update 22.214.171.124 to 3.1.1, one by one, till the latest version , will it make any difference?