• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We are having a lot of problems connecting Mac/OS X 10.9 laptops to HDX 7000. It complains about wrong resolution but we are not able to change settings from OS X. Even tried with 3rd party "Display Menu" app.

Weirdly some Mac laptops work but most don't. In general quite disappointed with hooking up computers to HDX 7000, it's very picky with resolutions.

2 REPLIES 2
HP Recommended

Hello OverLord,

welcome to the Polycom Community.

A good starting point for a post usually is to provide the currently used software version of the HDX and maybe even if it is a specific hardware variant.

 

In addition if yoo would mention the affected Mac models and if:

 

  1. They are using a real VGA output or 
  2. If they are using some kind of Adapter and if an adapter if these are original Apple supplied adapters or some aftermarket variant.

The supported resolutions and frequencies are all listed in the admin guide and you did not provide details if you matched these.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

Thanks for replying. I have tested VGA-DVI-I cable with original Apple DP-VGA adapter. Also with HDMI-DVI cable with original Apple DP-HDMI adapter. It used to work better with older OS X versions. For some reason it doesn't detect the display at all.

 

System information

Software Version:    Release - 3.1.2-35267
Model:    HDX 7000 HD
Hardware Version:    C

 

I noticed that latest software is 3.1.3 so I will ask our provider to upgrade. Sorry I sound a bit frustrated. In general units have worked well.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.