Plantronics + Polycom. Now together as Poly Logo

HDX 7000 camera is showing back&white

Camelia
Occasional Visitor

HDX 7000 camera is showing back&white

My HDX 7000 camera is showing black&white. I'm able to see color, but other participants can only see me in black&white.

 

Message 1 of 8
7 REPLIES 7
Uwe_Ansmann
Honored Contributor

Re: HDX 7000 camera is showing back&white

If you can see your local camera image fine, then it should be a problem on the far site.

To check that, you could initiate testcalls to

VTCTest 71.14.2.157 or 71.14.2.158

Kind regards,
Uwe
Message 2 of 8
Camelia
Occasional Visitor

Re: HDX 7000 camera is showing back&white

I can see myself black & white on the screen.

Others see me black & white.

 

I can see others participants color.

Message 3 of 8
Uwe_Ansmann
Honored Contributor

Re: HDX 7000 camera is showing back&white

Ah, ok. Have you already checked the cables from and to the camera ??

Kind regards,
Uwe
Message 4 of 8
Camelia
Occasional Visitor

Re: HDX 7000 camera is showing back&white

already done that!

cables are mounted in the same position as always.

 

what else can it be?

Message 5 of 8
Uwe_Ansmann
Honored Contributor

Re: HDX 7000 camera is showing back&white

Unplug the cables and have a look at the pins. Maybe some of them are damaged

Kind regards,
Uwe
Message 6 of 8
Camelia
Occasional Visitor

Re: HDX 7000 camera is showing back&white

Ì will do that also, and gave a feedback.

 

If this is the cause, the solution will be to change the cable between camera and server?

 

Thank you verry much for your answers.

Camelia

Message 7 of 8
acastro
Frequent Advisor

Re: HDX 7000 camera is showing back&white

Black and white always happens when you are having problems on:

 

- TV input  (to CAMERA)

- CAMERA output (to TV)

- VIDEO cable

André Castro,



Tags (2)
Message 8 of 8