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HDX 7000 camera on display shows pinkish colour

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Occasional Contributor

HDX 7000 camera on display shows pinkish colour

Hello Team,

one of our customer is having HDX7000 system and on display we are not getting a original pictures colour on display it shows pinkinsh colour .

Since from long time we are facing and we raised a RMA for new camera and the new camera also on display shows pinkish colour..

What troubleshoot can i do for fixed the solution.

 

 

Thanks

Laxminarayan

 

 

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Polycom Employee & Moderator

Re: HDX 7000 camera on display shows pinkish colour

It could also be a cable, but most likely it is the room.  Check the HDX IRM (Integrator's Reference Manual) for suggestions on colors to be used in a videoconferencing room and the lighting.  It could be simply the lights are causing the issue or the room has a lot of surfaces which are reflecting red/pinkish light and the camera will see it.

 

You can test it by using the camera and pointing at a known color with the camera zoomed in all the way and the object is lit with a good light to see what you see then.


It could also be that someone adjusted the camera's advanced settings and is causing it. 

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Respected Contributor

Re: HDX 7000 camera on display shows pinkish colour

I'd also suggest you attempt to set White Balence from the WEB interface.   If you have a mixture of light "Color" coming into the room (Outside windows, LED lights, Incandecent lights, etc) you may have to force the Codec to a specific color temperature to get it to look right.

 

Good Luck,

 

Gary M

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