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HDX 7000 connecting to RMX rooms

Occasional Visitor

HDX 7000 connecting to RMX rooms

Good afternoon,


We have an HDX 7000 and cannot call RMX rooms.  we use the ip##xxx format.  Our older VTX7000 connected no problem.  We have licenses for 1080 and multipoint,  It only shows TIP not licensed.


Thank you Pat

Message 1 of 2
Polycom Employee & Community Manager

Re: HDX 7000 connecting to RMX rooms

Hello Pat,

welcome to the Polycom Community.

It is always useful to include the currently used HDX and RMX Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

It would also be of interest if:


  • Has this ever worked before with this HDX or is this a new issue?
  • Have you got any other Video Endpoints within your organisation and are any of these HDX?
  • Is this SIP or H.323

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2