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HDX 7000 loose registration with Lync Server 2010 after a while

Thamara
Occasional Visitor

HDX 7000 loose registration with Lync Server 2010 after a while

Hi,

 

I have 2 HDX 7000 s deployed with lync registration. I manage to get it registered with Lync user and i'm able to make inbound and outbound video calls from the device. But after monitoring it for a while, i noticed that it loose the registration with the lync server and shows as user offline for others. and after i login to the web tool and re enter the Passwordfor that user, it shows as "available" once again. have the same issue in both devices. any idea what missing??

 

Thamara.

Message 1 of 6
5 REPLIES 5
YashPal
Valued Contributor

Re: HDX 7000 loose registration with Lync Server 2010 after a while

make sure your EP is enabled with RSV liecence.

 

 

Regards

 

Yashpal

BR
Yash
Message 2 of 6
Thamara
Occasional Visitor

Re: HDX 7000 loose registration with Lync Server 2010 after a while

Can you explain more about your comment please? I only CCCP\RTV license installed. and I can see the HDX user online in my Lync client. only after 10 -12 hours it shows as offline.

 

Message 3 of 6
YashPal
Valued Contributor

Re: HDX 7000 loose registration with Lync Server 2010 after a while

its my mistake i appology for that,that's RTV not RSV

 

are other users able to call or what??

BR
Yash
Message 4 of 6
jimmyzdc
Occasional Visitor

Re: HDX 7000 loose registration with Lync Server 2010 after a while

What firmware are you using?  I'm having this same issue and I've notced it is happening on the two units that are using the latest firmware (3.1.0-23277).  My other units that are using 3.0.4-20259 are not showing this problem.  I'm betting its some kind of bug in the latest version.

 

Thanks,

 

Jaime

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 7000 loose registration with Lync Server 2010 after a while

Hello Thamara,

 

it seems by the reply => here <= that you have it working now and a bad LYNC user profile was the root cause.

 

Best Regards

 

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 6 of 6