Plantronics + Polycom. Now together as Poly Logo

HDX 7000 lost Web Access

Highlighted
Occasional Advisor

HDX 7000 lost Web Access

Hi There

 

I currently have 3 HDX 7000 units, all which are on IP and registered to the CMA.

I could access the Web interface of the unit, then the next day I couldn't. Nothing has changed on the network. I have also checked that Web access is enabled on the Endpoints and via port 80.

Currently they have Version 3.1.1 - I uploaded 3.1.2 to one of the units to see if it was a Firmware issue, but still nothing.

Message 1 of 22
21 REPLIES 21
Highlighted
Honored Contributor

Re: HDX 7000 lost Web Access

What is the error you get or does the connection simply time out ?

Are the hdx codecs provisioned by your cma server ?

Can you access the machine via telnet ?

Kind regards,
Uwe
Message 2 of 22
Highlighted
Occasional Advisor

Re: HDX 7000 lost Web Access

Hi Uwe

 

The units just time out

Units aren't provisioned by the CMA

No Telnet on the machine either

 

The units are configured to have Public IP addresses. The one site I have 2 units where I can access the one unit but not the other. They both on the same network switch.

Message 3 of 22
Highlighted
Honored Contributor

Re: HDX 7000 lost Web Access

Are you trying to reach the machines via public or LAN IP ?

Can ypu ping the devices ?

Have you checked the corresponding firewall ports (80, 443) and the port forwarding ?

Have you tried to access the machines via https (port 443) ?

Kind regards,
Uwe
Message 4 of 22
Highlighted
Occasional Advisor

Re: HDX 7000 lost Web Access

The units are set on public IP address, No NAT. The units have the public IP address.

You can ping the devices, The units are registered to the CMA and you can do IP calls, no problems

 

I have tried connecting over HTTP and HTTPS, browser just times out.

Message 5 of 22
Highlighted
Honored Contributor

Re: HDX 7000 lost Web Access

Do you have any kind of web proxy in use for your web access ?

Have you tried connecting from another network ?

You could pn me the ip adresses and i can check them if you like.

Kind regards,
Uwe
Message 6 of 22
Highlighted
Occasional Advisor

Re: HDX 7000 lost Web Access

No proxy involved

Tried from different computer and different Networks, also tried changing the IP address, still could not connect.

 

Kind Regards

Stephen

Message 7 of 22
Highlighted
Honored Contributor

Re: HDX 7000 lost Web Access

We´re working via e-mail on the problem.

If we can fix the issue, the solution will be posted here.

Kind regards,
Uwe
Message 8 of 22
Highlighted
Occasional Advisor

Re: HDX 7000 lost Web Access

Hello.

 

I have 14 HDX 7000 on my network. All of them working with my CMA 4000.

5 of those have that same problem, cant acess from web, but the machine is working just fine.

It calls VC, recieves and work with schedules made by the CMA 4000.

 

The only real problem is that it cannot access from the web.

 

Polycom has tryed different solutions, but none of them worked.

 

They sended me 2 new hdx 7000 to replace the old ones, but now a got more 3 equipaments with the same problem.

They just start not working from nothing.

 

All of them are running on 3.1.2 firmware

 

Anyone has any news ?

Message 9 of 22
Highlighted
Polycom Employee & Community Manager

Re: HDX 7000 lost Web Access

Hello Nikolas,

welcome to the Polycom Community.

Are you by any chance running CMA 6.2.5 ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 22