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HDX 7000 not accepting incoming call

Occasional Contributor

HDX 7000 not accepting incoming call

Hi all


This is a recent installation ,before we performed a system reset after issues with a password the end point was receiving calls then after the reset i can only dial out . Someone advised me to turn NAT on ,i did , the problem continues .  I then discovered in h.323 settings the display h.323 box was unticked . Ticked still the problem persists . PLEASE help where do find the h.323 extension or if its created  how do i create .








Message 1 of 3
Polycom Employee & Community Manager

Re: HDX 7000 not accepting incoming call

Hello Musonza,

welcome to the Polycom Community.

Have a look at the Admin Guide on the Polycom Support page => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Valued Contributor

Re: HDX 7000 not accepting incoming call

Try with the system on basic mode,put your system on basic mode from web>network>call prefrence>basic mode/dignostic mode.





Message 3 of 3