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HDX-7000

SOLVED
ShivamVerma
Occasional Advisor

HDX-7000

 No Display is coming .

Tried the hard reset . But issue remain same .

 

 

Can anybody helpout..

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX-7000

Hello Shivam,

welcome to the Polycom Community.

 

Have you got a little bit of history about this issue?

 

Did it suddenly stop or has it never worked or has anyone made changes to it?


We encourage all users to use the Forum Search.

 

Doing so myself I found for example => here <= and => here <= 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX-7000

Hello Shivam,

welcome to the Polycom Community.

 

Have you got a little bit of history about this issue?

 

Did it suddenly stop or has it never worked or has anyone made changes to it?


We encourage all users to use the Forum Search.

 

Doing so myself I found for example => here <= and => here <= 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 9
ccarter
Advisor

Re: HDX-7000

Hey ShivamVerma.  Welcome to the community.  Couple of questions before we get down to it.  What input are you using on the display?  The default video out on the codec is component. Has this ever worked before or is this a new install?  Are you getting the Polycom Splash screen and home menu once system boots up? What firmware version are you currently running?  Does the camera spin when you power on the system? If you can answer these questions it will be a lot easier to help troubleshoot this.

Thanks!
Chris
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Please let other forum users know if I have been helpful by showing some KUDOS. Thanks!
Message 3 of 9
ShivamVerma
Occasional Advisor

Re: HDX-7000

Hi Steffen,

 

During the new installation we faced this type of problem. No changes had been made.

All the cable are properly inserted.

 

Pls. elaborate what does this mean:Doing so myself I found for example => here <= and => here <=

Message 4 of 9
ShivamVerma
Occasional Advisor

Re: HDX-7000

Hi Chris,

 

It hangs on Polycom logo.

During the new installation we faced this type of problem.

No changes had been made.

Default video out is used during the installation.

All the cable are properly inserted.

Yes camera rotate and we have already swap the camera with another working camera. same issue.

 

Software ver.3.0.0.2

 

 

 

 

Message 5 of 9
ShivamVerma
Occasional Advisor

Re: HDX-7000

Add on...

 

During the new installation we faced this type of problem.

No changes had been made.

Default video out is used during the installation.

All the cable are properly inserted.

Yes camera rotate and we have already swap the camera with another working camera. same issue.

 

Software ver.3.0.0.2

 

Message 6 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX-7000


@ShivamVerma wrote:

Hi Steffen,

 

During the new installation we faced this type of problem. No changes had been made.

All the cable are properly inserted.

 

Pls. elaborate what does this mean:Doing so myself I found for example => here <= and => here <=


Basically using the Forum Search with certain words like Display etc. will bring plenty of resultts.

 

Your Original post mentions you have no display leading others to the assumption that your Screen / Monitor does not display anything. The links I posted explain how to change the output to another setting like component etc.

 

Your follow up post then mentions the Polycom Logo is displayed so that would contradict your original statement.

 

As you also mention this is a new Install I can only suggest to involve your Polycom Reseller to troubleshoot this unit.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
ShivamVerma
Occasional Advisor

Re: HDX-7000

i have done all the setting in remote also but issue remain same.

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX-7000

Hello Shivam,

 

please be a bit more precise with your answers as it is really difficult to offer any help to your issue.

 

Did you try to change the output of the HDX to another type, in this case the connection how your HDX is actually connected to your screen?

 

i.e. you selected component via the HDX remote control method show in the links I found via the Forum Search and your display if connected via a component lead still does not show the signal from the HDX ?

 

If my above assumption is true then it does not match your previous post saying the unit displays the Polycom logo.

 

Can you please provide a statement what the current status of your HDX is in ? 

What connection are you using ?

 

If you struggle with above I would recommend to contact your Polycom Reseller as they are the Tier 1 support for any Polycom products.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9