HDX 8000 Audio issue and no ip call

[Anonymous]

I am running version 2.7.3.2_J-47010 on a HDX 8000.  When in call and when the system is talking (as when dialing) the audio is disstorted. Almost sounds like an extra tone is in the audio.  I loaded the software using a USB flashdrive and have reloaded 3 times with same result. 

I then loaded version 3_0_0-5794.  Audio issue is gone but it will not make IP calls but will receive IP calls. It will make ISDN calls.

HELP

[Anonymous]

When you say "t will not make IP calls but will receive IP calls", do you see any errors when you attempt to make calls?  SIP or H.323?  Does it ring at the far end?  What is the far-end system (make/model/version)?
 
Also, 2.7.3.2_J is an UC APL softwar version.  Is it alright for you to go from UC APL-certified version (2.7.3.2_J) to a version that's not UC APL-certified (3.0.0 and later)?

[Anonymous]

We did a little troubleshooting on version 3.0.  It looks like the ARQ on port 1719 locates the other end.  The call setup portion on port 1720 never starts.  I would like to be using version 2.7.3.2_j but when using that version we have incoming audio issues.