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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-03-2013 01:39 AM

HP Recommended

One of our customer Camoplast Solideal has issue with content sharing with LifeSize bridge,

Below are the details of the two system that they use for video conferencing:

LifeSize Express 220 - Firmware LS_EX2_4.11.9 (8)

Polycom HDX 8000 - Firmware 3.0.0.1-14006

LifeSize Bridge 2200 LS_BR1_2.3.0 (37)


Current Issues experiencing:

Multi-point video conferencing the Polycom HDX 8000 which is configured to Monitor 1 doesn't receive the presentation (I can see the message "receive content" that far end presenter sending presentation). Simply the left layout on the Monitor 1 goes blank (dark).

Current no issue:

Point-to-point video conferencing the Polycom and LifeSize can present each other the content with no problems.

I would really appreciate your support to find the problem as to why this problematic during a multi-point video conferencing.



I look forward to your support.

1 REPLY 1

‎12-03-2013 02:33 AM

HP Recommended

Hello Kithnuwan,

welcome to the Polycom Community.

You should always check against the current Release notes if the setup / software versions you are using for your third party interoperability have been tested.

 

In addition the HDX release you are using is rather old. I would suggest you upgrade to a current release.

 

Last question to give others a chance to help you troubleshoot would be to provide if this is a SIP or H323 call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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