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HDX 8000 DTMF Tones not registering at a bridge in Germany from a system based in US

Occasional Contributor

HDX 8000 DTMF Tones not registering at a bridge in Germany from a system based in US

Hi folks,

 

I have an HDX 8000 endpoint in NYC that is trying to enter a DTMF pin code to allow it to enter a bridge in the Germany and it is failing.  How does the HDX8000 present it's DTMF tones when calling overseas?  Does it use u-law (US Standard) to pass the DTMF tones that get converted to  A-law (European standard) and possibly the poor signal isn't being picked up by the bridge?  Any ideas?

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Valued Contributor

Re: HDX 8000 DTMF Tones not registering at a bridge in Germany from a system based in US

What protocal u r using,is it H.323, SIP call or H.320 call?

 

Please make sure your systems is set on Tone mode instead of Preset before to dialling Bridge

 

BR

Yash Pal

BR
Yash
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