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- Re: HDX 8000 Lost Password, Need Factory Reset?
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01-31-2012 02:40 PM
We have an HDX 8000 but no longer have the "admin" password on hand. How would we perform a factory reset in order to regain control over this device?
Thanks for your help!
Solved! Go to Solution.
Accepted Solutions
01-31-2012 06:54 PM
hi,
the default password of your HDX is the Unit's Serial Number, but if it does not work. You can use the "Restore Configuration Button"; It is the Button/Hole that is located below the Power button of the HDX Codec. Just press the button 5-7 seconds, and it will restore to its Default Factory Settings.
The HDX unit will also return to its Original Firmware and you will also set other settings needed (i.e.: Monitors and LAN Properties).
01-31-2012 06:54 PM
hi,
the default password of your HDX is the Unit's Serial Number, but if it does not work. You can use the "Restore Configuration Button"; It is the Button/Hole that is located below the Power button of the HDX Codec. Just press the button 5-7 seconds, and it will restore to its Default Factory Settings.
The HDX unit will also return to its Original Firmware and you will also set other settings needed (i.e.: Monitors and LAN Properties).
02-01-2012 02:21 AM
James is quite right, though there are 2 levels of Factory Reset.
Search the Admin Guide for "Factory"
http://support.polycom.com/global/documents/support/setup_maintenance/products/video/hdx_ag.pdf
Regards
Pete
02-08-2012 03:03 PM
Thank you both! I had looked through the manual a bit but had not noticed the pin hole reset button. It took about 15 seconds of holding it down but it finally reset. I tried entering the SN a few times but didn't have any luck. Now I just need my DSL like to work and we'll be in business!
Kudos!
12-03-2012 04:37 PM
It would be really nice if Polycom stopped using O/0 in their serial unmbers, or used a default like "POLYCOM" that was easy to enter using the handheld remote.... or is there some reason to make it as difficult as possible that I am missing?
05-18-2016 10:09 AM
Hi,
Someone would describe how to PEN USB driver with restore?
What you need to download it?
I can not find such a description.
FAT32 pen drive is good?
Now the flashing blue / yellow, and sometimes both NIC light up the LEDs.
Thank you.
Tony
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