Plantronics + Polycom. Now together as Poly Logo

HDX 8000 Mac ID Retrieval

SOLVED
StanRidgeway
Occasional Visitor

HDX 8000 Mac ID Retrieval

I need to find the Mac ID for my HDX 8000 but can't seem to find the instructions in any of my HDX manuals. Anybody know the procedure?

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Kendo
Polycom Employee

Re: HDX 8000 Mac ID Retrieval

The MAC address is listed on the System Information page of the HDX.  From the WebUI go to Tools and System Info. Or from the GUI go to System and system Info. 

Ken
Polycom
Sr. Product Support Technician

View solution in original post

Message 2 of 4
3 REPLIES 3
Kendo
Polycom Employee

Re: HDX 8000 Mac ID Retrieval

The MAC address is listed on the System Information page of the HDX.  From the WebUI go to Tools and System Info. Or from the GUI go to System and system Info. 

Ken
Polycom
Sr. Product Support Technician

View solution in original post

Message 2 of 4
StanRidgeway
Occasional Visitor

Re: HDX 8000 Mac ID Retrieval

Thanks, I had an onsite contact check the system information page and he told me it was not listed. I'll web into the unit myself and get it.

Message 3 of 4
petet
Trusted Contributor

Re: HDX 8000 Mac ID Retrieval

Here's a clue.

Polycom VC systems have MAC addresses starting 00:E0:DB so if you're only looking for 1 Polycom VSX/HDX then these are the first 6 digits.

The S# contains the other 6 (MSDs) so if you have S# 8211521A2B3CCG you have a codec made in manufacturing facility 82 in 2011 week 52 which is a CG (HDX8000) and it's Most Significant Digits in it's MAC address are 1A2B3C

so the MAC address you're looking for is 00:E0:DB:1A:2B:3C.

Simples(!) when you know!

Pete

 

Message 4 of 4