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HDX 8000 Monitor black screen problem ...

Eko
Occasional Advisor

HDX 8000 Monitor black screen problem ...

Hi All,

 

Some HDX 8000 Monitors go black for a few seconds and then recover. The call does not drop. Has anyone else experienced the some problem? 

 

I will appreciate any help.

 

Regards,

Ekrem

Message 1 of 5
4 REPLIES 4
Eko
Occasional Advisor

Re: HDX 8000 Monitor black screen problem ...

The HDX 8000 software version is 3.1.6. The customer has quite a lot HDX 8000 systems. The problem is very disturbing annoying because int he middle of the conference the screen goes black for about 6-8 seconds. And this happens at about half an hour intervals. 

 

Nobody experienced this problem before?

 

BR,

Ekrem

Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 8000 Monitor black screen problem ...

Hello Ekrem,

welcome back to the Polycom Community.

Is this the monitor losing the signal on your end aka a Monitor issue or have you tested another monitor yet ?

 

Does it help if you press any buttons that would usually bring up the GUI or is the screen completely blank ?

 

Does the other end in the conference also experience this or is this only on your side?

 

Have you yet checked the logs yet ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
Eko
Occasional Advisor

Re: HDX 8000 Monitor black screen problem ...

Hi Steffen,

 

During a multi-point conference, this problem happened only on one participant's monitor. But some other time it happened on another. There is no time to press any buttons because it recovers itself. 

 

I checked the monitor's settings and de-activated the "Power Save" feature. I will observe it for some time. I hope this helps.

 

Anyway, thanks for your interest and support.

 

BR,

Ekrem

Message 4 of 5
Eko
Occasional Advisor

Re: HDX 8000 Monitor black screen problem ...

Hi Steffen,

 

I heard that there is patch to correct this black screen issue on HDX 8000 system. Do you know anything about this patch?

 

BR,

Ekrem

Message 5 of 5