I am still able to make calls and can hear the audio play back to me from a test site (71.14.2.157), so my unit is still configured. however obviously, no video.
I have tried a suggested fix for a similar (but different) problem, which was to hold the display button, press down, press right. This did not work, however I could hear the chimes from the Polycom, so I am sure the unit was hearing my commands.
Please help.
Hello @j.hewitt ,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
I will copy & past this question on your other double post => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Don't ignore the simple things. I had a similar issue with my HDX 8000 where everything seemed to be working normally except I had no video. It turned out not to be the HDX but the monitor.
Mike
Model: HDX 8000 HD
Hardware Version: B
Software Version: Release - 3.1.2-35267
Not sure what youre asking regarding the call platform, H.323 / SIP
Serial number: 8212480F8792CG
Other hardware we have include
DMA, RM, RMX, RPAD & RSS
Hello @j.hewitt ,
we can see that this unit was sold via Westcon Group Limited (Australia) back in 20/12/2012 so maybe it is now defective.
When did this happen or what actions where taken prior to the unit failing ? Have you yet tried to factory restore the unit ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier