I have a similar but different issue.
I am still able to make calls and can hear the audio play back to me from a test site (22.214.171.124), so my unit is still configured. however my codec is not outputting any video.
I've tried different displays and am out of ideas.
I tried your suggestion for the above issue, this did not work for this problem.
Hello @j.hewitt ,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
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I will copy & past this question on your other double post => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.