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HDX 8000 No Video Output issue


Re: HDX 8000 No Video Output issue

Sorted pal Thanks.

Message 11 of 13
Occasional Contributor

Re: HDX 8000 No Video Output issue

I have a similar but different issue.

I am still able to make calls and can hear the audio play back to me from a test site (, so my unit is still configured. however my codec is not outputting any video.

I've tried different displays and am out of ideas.
I tried your suggestion for the above issue, this did not work for this problem.

Please help.

Message 12 of 13
Polycom Employee & Community Manager

Re: HDX 8000 No Video Output issue

Hello @j.hewitt ,


welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:


  • Provide the exact Software Version and Model of your Polycom Device
  • Provide the Call Platform (aka openSIP, Lync,H.323)
  • Additional Polycom Infrastructure (RPRM,DMA,CMA,RMX/RPCS)
  • If possible provide the Serial of the device so we can look up the history of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here


Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.


  • Have you tried to factory reset the unit as of yet?
  • Have you followed the FAQ guide on how to change the display output?


I will copy & past this question on your other double post => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13