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HDX 8000 Remote Monitoring locks when displaying content

Occasional Contributor

HDX 8000 Remote Monitoring locks when displaying content



We have a number of HDX 8000 units. When you use the remote monitoring tools from the web interface the camera feed displayed in the remote monitor locks up as soon as you display content. As soon as you stop displaying content the camera feed in the remote monitoring tool will start refreshing normally.


This only happens when in a video conference. Has anyone else run into this before? Is it normal for this to occur?


I have tried different firmware versions and it happens with all of them.


Any information you can provide is greatly appreciated.





Message 1 of 5
Polycom Employee & Community Manager

Re: HDX 8000 Remote Monitoring locks when displaying content

Hello Jeff,

welcome back to the Polycom Community.

Some of your old post's are still in an open status and I assume since then have been solved.


It is very useful for other community members if you can provide some closure to these => here <=


In addition it is always useful to provide the currently used software version as you may assume we do not need this but we do.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: HDX 8000 Remote Monitoring locks when displaying content

Hello Steffen,


Thanks for the response. Our Polycoms are currently using firmware version Release - 3.1.11-53024


It looks like the posts I submitted previously have all been addressed and can be closed.





Message 3 of 5
Polycom Employee & Moderator

Re: HDX 8000 Remote Monitoring locks when displaying content

Is it a single monitor system?


Is so this makes sense.  You would not want content shared for security reasons and the content would take over the main montior so the camera image is not available during that period of time. 

Message 4 of 5
Occasional Contributor

Re: HDX 8000 Remote Monitoring locks when displaying content

These are setup in classrooms with an instructor PC and projector system that connect to video conferences.


When we use the remote monitoring feature on the Polycom web interface the content never shows there - just the camera feeds. If we choose to show content to the video conference the video feeds lock in the remote monitoring tool. As soon as the content is turned off, the video feeds resume refreshing like they are supposed to. Just wondering if anyone has seen this before or if this is supposed to happen.





Message 5 of 5