I recently purchased and HDX 8000 on the secondary market because I needed something to get through the pandemic and the fact that there isn't a webcam to be had.
The unit was on version 3.1.7 and I followed the instructions to install the latest version update. As is my luck during the upgrade, there was a power failure (yes it was attached to a UPS). Now when the device is powered on, the light on the front turns blue when I power up the device, you can hear the fans spin up, then the light on the front button turns red briefly and the process starts over again. I am assuming that the boot device became corrupted, is there any recovery?
most likely the unit is corrupt and cannot be recovered by an End-user. Using community search >here< finds many similar posts.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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