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HDX 8000 Restore

Occasional Visitor

HDX 8000 Restore



I recently purchased and HDX 8000 on the secondary market because I needed something to get through the pandemic and the fact that there isn't a webcam to be had.

The unit was on version 3.1.7 and I followed the instructions to install the latest version update. As is my luck during the upgrade, there was a power failure (yes it was attached to a UPS). Now when the device is powered on, the light on the front turns blue when I power up the device, you can hear the fans spin up, then the light on the front button turns red briefly and the process starts over again. I am assuming that the boot device became corrupted, is there any recovery?

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Polycom Employee & Community Manager

Re: HDX 8000 Restore

Hello @sbalsam 


most likely the unit is corrupt and cannot be recovered by an End-user. Using community search >here< finds many similar posts.


Best Regards


Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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