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HDX 8000 block phantom callers

Highlighted
Polycom Employee & Community Manager

Re: HDX 8000 block phantom callers

Hello brent,

any change to the currently working as designed software needs to be requested via a feature request.

 

This is a pretty simple process using your Polycom reseller and a Polycom sales engineer.

 

This is also explained in the FAQ:

 

Aug 26,2014 Question: How can I request a change to the current Software or request a new functionality?

Answer: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 14
Highlighted
Polycom Employee

Re: HDX 8000 block phantom callers

What you're seeing is most likely an attempt to connect to a device to do toll fraud.  The HDX can't do it and the system drops immediately, but it is annoying.

 

Think of this like a phone that's getting random telephone calls.  If you're connected to the public phone network (or in this case, the internet) you'll get them.   

 

I wrote a blog post  that talks about how to prevent unregistered users from calling your endpoint directly if it's behind a VBP or RPAD.   See it at http://bit.ly/1GcE7Sl

 

If you send me contact details and a little bit about your environment/needs, I'll add your name/company to the feature request to add whitelisting to the endpoints. No promises, but the more requests, the more likely a fix. :) 

----
peter lurie
Consulting Engineer
Polycom
peter.lurie@polycom.com
Message 12 of 14
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Occasional Visitor

Re: HDX 8000 block phantom callers

Hello,

 

We have the same problem of phantom calls (from cisco), we are using a HDX7000 over IP.

 

Please let me know what details you need from me, how I can reach you by email or PM,  and how you can help me.

 

Message 13 of 14
Highlighted
Polycom Employee & Community Manager

Re: HDX 8000 block phantom callers

Hello Eric and all,

 

simply use the Community inbuild mail function and send a mail with your contact details and maybe serials so this can be followed up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14