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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello brent,

any change to the currently working as designed software needs to be requested via a feature request.

 

This is a pretty simple process using your Polycom reseller and a Polycom sales engineer.

 

This is also explained in the FAQ:

 

Aug 26,2014 Question: How can I request a change to the current Software or request a new functionality?

Answer: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

What you're seeing is most likely an attempt to connect to a device to do toll fraud.  The HDX can't do it and the system drops immediately, but it is annoying.

 

Think of this like a phone that's getting random telephone calls.  If you're connected to the public phone network (or in this case, the internet) you'll get them.   

 

I wrote a blog post  that talks about how to prevent unregistered users from calling your endpoint directly if it's behind a VBP or RPAD.   See it at http://bit.ly/1GcE7Sl

 

If you send me contact details and a little bit about your environment/needs, I'll add your name/company to the feature request to add whitelisting to the endpoints. No promises, but the more requests, the more likely a fix. 🙂 

HP Recommended

Hello,

 

We have the same problem of phantom calls (from cisco), we are using a HDX7000 over IP.

 

Please let me know what details you need from me, how I can reach you by email or PM,  and how you can help me.

 

HP Recommended

Hello Eric and all,

 

simply use the Community inbuild mail function and send a mail with your contact details and maybe serials so this can be followed up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.