One of our departments on campus uses an HDX 8000 in their conference room. They can start a session with no problems, but have trouble ending or terminating a session. Using the remote, hitting hand up does nothing. We have tried it with a remote from a different HDX 8000 unit and get the same result.
I work with an HDX 9000 for four years now and have never had such an issue. Can anyone offer a suggestion ?
This could be an issue with the IR, the florecent lights in the room may be playing a role in this. Could you log into the WEB UI of the primary codec, go to tools>remote control and try disconnecting the call from there? If this works without an issue the next thing I would suggest is trying to disconnect another call with the remote control but with the lights in the room turned off.
Thanks for the reply. I will test it out later today. It is such an unusual problem, and i have never seen it in any of my Polycom setups.