Plantronics + Polycom. Now together as Poly Logo

HDX 8000 mic mute icon and status flicker issue

Occasional Contributor

HDX 8000 mic mute icon and status flicker issue

Hi Folks,

 

I have a customer that is seeing intermittent mic mute status flicker on their screen and at the mic itself since they upgraded to heartbleed revs 3.1.5, it also occurred on 3.1.3.2, 3.1.3_05 Hot fix, and 3.1.4.  Has anyone seen this issue? Thanks for the help.

Message 1 of 3
2 REPLIES 2
Valued Contributor

Re: HDX 8000 mic mute icon and status flicker issue

Have you cheked with to replace new mic with exsisting one?

 

BR

Yash Pal

BR
Yash
Message 2 of 3
Trusted Contributor

Re: HDX 8000 mic mute icon and status flicker issue

Also make sure the Clink 2 cable is secure in the microphone array and the codec.  Make sure it is properly oriented and then push it in until it is securely in the connector.

Message 3 of 3