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HDX 8000 not powering up

SOLVED
Okorosi Peter
Occasional Advisor

HDX 8000 not powering up

I have an HDX 8000 system, once connected to power it tries to power up by blinking blue light continuosly but not coming up

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 8000 not powering up

Hello @Okorosi Peter,

You claim this unit is brand new but our records show this serial as being sold back in 12/12/2012 to an organisation not matching your Email domain.

 

Most likely you have purchased this 2nd hand and not knowing what environment this unit was used before or is now its most likely defective.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
Okorosi Peter
Occasional Advisor

Re: HDX 8000 not powering up

I have attempted to do a hard reset on it by pressing the reset button in front of the codec but didn't work all i see is a continuos blinking of the blue light on the power button

Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 8000 not powering up

Hello @Okorosi Peter,

welcome back to the Polycom Community.

It sometimes helps providing additional information on the background of this unit.

 

  • Is this a brand new or used unit ?
    What is the serial starting with 82?

  • When did this happen or what happened?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
Okorosi Peter
Occasional Advisor

Re: HDX 8000 not powering up

Is this a brand new or used unit ? new

What is the serial starting with 82? 8212470F8689CG

 

When did this happen or what happened? started some months back

 

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 8000 not powering up

Hello @Okorosi Peter,

You claim this unit is brand new but our records show this serial as being sold back in 12/12/2012 to an organisation not matching your Email domain.

 

Most likely you have purchased this 2nd hand and not knowing what environment this unit was used before or is now its most likely defective.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5