As these things always are, things were fine until they weren't: suddenly my HDX is connecting to video meetings just fine, but not sending or receiving any video. I have done software updates (currently on 3.1.9), but have seen no change. Is this a hardware issue?
Hello @BHNelson ,
Welcome to the Poly Community. Usually, we ask for this:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allows us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Posting a serial will enable us to look up the history of a device and point out potential partners who can help you RMA the unit.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
When a call is in flight, and you look at the stats on the HDX, do you see it creating a video Rx and Tx channel? If so, does it have a call rate? If so, Did you run a packet capture while a call is up to see if you are receiving any data on the channel?