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HDX 8000 self-vew setting

RT04
Occasional Visitor

HDX 8000 self-vew setting

I have a question regarding the Polycom display settings. When multiple sites a connected via video conference, all the sites are displayed on one screen only (instead if there is no content share then the far end participants should be divided over both screens). Earlier it would display the far sites on both the screens but now all far sites are displayed on one screen and the local site is displayed on the other screen.

I have been troubleshooting it with no luck and when I turn off PIP (From web interface) for the 2nd monitor, this is what happens:

  1. The 2nd Monitor turns black (as the self-view is disabled)
  2. When I share content, it shows right up.
  3. But still all the far sites are displayed on the 1st screen. The one that is talking is highlighted and other 2 sites are displayed at the bottom of the first screen.
  4. Till last week, we were able to see the far sites on two separate monitors (when no content was shared).

Any pointers??

 

PS. I also noticed that on the Polycom remote, the “Display” button does not work. If someone has displayed it, is there a way to enable?

 

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 8000 self-vew setting

Hello RT04,

welcome to the Polycom Community.

It is always useful to include the currently Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
RT04
Occasional Visitor

Re: HDX 8000 self-vew setting

HI,

 

Thank you for your response. We are using Software Release - 3.1.10-51067

I am also attaching the monitor settings that we currently have. Please advise!

 

 

Message 3 of 3