Plantronics + Polycom. Now together as Poly Logo

HDX 8000 stuck on splash screen

Occasional Visitor

HDX 8000 stuck on splash screen



I have a HDX8000 stuck on the splace screen. I was factory resetting and I lost power.


I have tried to reset it again with turning it on and holding down reset button for 25 seconds but that didnt work either.


Any ideas on how I could reset it?


Message 1 of 3
Occasional Visitor

Re: HDX 8000 stuck on splash screen

anyone at all?

Message 2 of 3
Polycom Employee & Community Manager

Re: HDX 8000 stuck on splash screen

Hello Billgeld,

welcome to the Polycom Community.


Like any other community our participating audience will reply to a new post if they have something to reply to.


The community's  "Welcome to the Polycom standalone video endpoints support Forums! Please Read this before posting" and the Video FAQ both state that before posting a community search should be tried.

Doing this search myself => here <= shows multiple topics with the same content.


You have unfortunately not provided any history on this device aka if this is brand new or years old.


There are plenty of options in the search results and as a final step I can only ask you to work with your Polycom reseller to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3