Plantronics + Polycom. Now together as Poly Logo

HDX 8000 switch to another call (CRITICAL)

Highlighted
Advisor

HDX 8000 switch to another call (CRITICAL)

During the ongoing conference HDX 8000 switched to another conference without disconnection.

 

System details: HDX 8000 HD Rev :B

Release - 3.0.3.1-19040

No Multiparty licence installed

 

MCU 01  Details: Cisco telepresence MCU 4520 

Software version 4.4(3.42)

Build 6.18

Media Processing load 12% (Video-12%,Audio-16%)

 

MCU 02  Details: Cisco telepresence MCU 4520 

Software version 4.4(3.42)

Build 6.18

Media Processing load 12% (Video-12%,Audio-16%)

 

On running conference in MCU01 we mistakenly dial to HDX system from MCU02  then call got connected to MCU02 without any notification.

 

 

 

Manoj Kumar Ahirwar

Bangalore ( India )
Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: HDX 8000 switch to another call (CRITICAL)

Hello Manoj Kumar Ahirwar,

welcome back to the Polycom Community.

You called from the MCU to a HDX ?

 

Why would you not open a support ticket with Cisco on this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2