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HDX 8000 system reset after power loss

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tiogatech
Occasional Visitor

HDX 8000 system reset after power loss

We have 3 HDX 8000's and one of them is doing a factory reset when we loose power.  I have looked around and have not been able to find anything yet.  Any help would be appreciated.

 

Thanks

Message 1 of 6
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Accepted Solutions
Kendo
Polycom Employee

Re: HDX 8000 system reset after power loss

If the HDX detects a corrupted file during boot up it may revert back to the setup screen.  An improper shut down can cause a file to be corrupted. The HDX writes to flash memory during shutdown.  Typically if the power button is pressed and within less than 10 seconds the AC cord is pulled corruption may result.  latest releases of software have some preventative measures to reduce the possibility of corruption.  One measure is to retain video on the screen for the 15 seconds or so during shutdown.  Instead of the screen going black as soon as the power button is pressed video is retained on the screen until shutdown.

Ken
Polycom
Sr. Product Support Technician

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Message 5 of 6
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Graham
Polycom Employee

Re: HDX 8000 system reset after power loss

I would suggest reloading the software back onto the system.  If it is still mis-behaving, then submit a RMA request to get the unit swapped out under maintenance.

Cheers

Graham

Follow me on twitter - http://www.twitter.com/graham_walsh
Message 2 of 6
Marcux
Polycom Employee

Re: HDX 8000 system reset after power loss

So, The HDX 8000 will lose it's setting when it loses power 3 times in a row, this is how it is set up in case of a misconfiguration of the codec. This will not happen if powered off correctly in between.  There might be another reason, but I wanted to mention this as well.

Message 3 of 6
tiogatech
Occasional Visitor

Re: HDX 8000 system reset after power loss

that coudl be what the problem is, it is at our prison and they leave it on all the time.  I will have them turn it off more often.

 

thanks

Message 4 of 6
Kendo
Polycom Employee

Re: HDX 8000 system reset after power loss

If the HDX detects a corrupted file during boot up it may revert back to the setup screen.  An improper shut down can cause a file to be corrupted. The HDX writes to flash memory during shutdown.  Typically if the power button is pressed and within less than 10 seconds the AC cord is pulled corruption may result.  latest releases of software have some preventative measures to reduce the possibility of corruption.  One measure is to retain video on the screen for the 15 seconds or so during shutdown.  Instead of the screen going black as soon as the power button is pressed video is retained on the screen until shutdown.

Ken
Polycom
Sr. Product Support Technician

View solution in original post

Message 5 of 6
Mohsin
Occasional Visitor

Re: HDX 8000 system reset after power loss

Hi,

I have total 4 polycom hdx 8000 in 4 different rooms and have set around 30 presets in each.

Now for some reason my polycom has gone to factory settings. This had happened around a month back with the polycom in the other room. I cant figure out the issue. Any help will be much appreciated.

Message 6 of 6