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HDX 9000 Random disconnects, must reboot before reconnecting.

Occasional Visitor

HDX 9000 Random disconnects, must reboot before reconnecting.

13 endpoints between campuses.  Could disconnect at any time, any endpoint. All calls are point to point.  Both sites are addrressed on our internal network, but the circuit between sites is provided by the county and we have no eyes or control of it.  We make connections with another university over our outside circuit and they never drop.  I'm trying to make suggestions to the county about what they may check for.  The thing that stands out to me is that once the call drops, the endpoint must be rebooted to reconnect.  Any insight would be appreciated!

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Polycom Employee & Community Manager

Re: HDX 9000 Random disconnects, must reboot before reconnecting.

Hello tron,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

I also suggest of simply posting a log.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2