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HDX 9000 Random disconnects, must reboot before reconnecting.

Occasional Visitor

HDX 9000 Random disconnects, must reboot before reconnecting.

13 endpoints between campuses.  Could disconnect at any time, any endpoint. All calls are point to point.  Both sites are addrressed on our internal network, but the circuit between sites is provided by the county and we have no eyes or control of it.  We make connections with another university over our outside circuit and they never drop.  I'm trying to make suggestions to the county about what they may check for.  The thing that stands out to me is that once the call drops, the endpoint must be rebooted to reconnect.  Any insight would be appreciated!

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Polycom Employee & Community Manager

Re: HDX 9000 Random disconnects, must reboot before reconnecting.

Hello tron,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

I also suggest of simply posting a log.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2