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HDX 9000 won't power up

Visitor

HDX 9000 won't power up

Dear support team,

 

we acquired a used HDX 9000 System (DATE OF MFR 20131220), which won't power up.

We pressed the front button and the remote power, but LED is always off, and screens remain blue.

 

Does the unit need to be connected to other hardware to be switched on?

 

TIA,

Bernd

Message 1 of 7
6 REPLIES
Polycom Employee & Community Manager

Re: HDX 9000 won't power up

Hello Bernd,

welcome to the Polycom Community.

 

Could the unit have been faulty already ? Who sold you this?

 

Have you got a serial so we can lookup the history?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Visitor

Re: HDX 9000 won't power up

Hello Steffen,

 

thank you for the prompt feedback!

 

Indeed i think the unit is faulty. But as I've never seen it working, I'm not sure, if it's a problem of missing external connections. Thus my question "Does the unit need to be connected to other hardware to be switched on?" As the power LED stays dark, when power button is pressed and the unit is only connected to the power line.

 

Serial is A05993

 

Best regards,

Bernd

Message 3 of 7
Polycom Employee & Community Manager

Re: HDX 9000 won't power up

Hello Bernd,

The Unit itself should work without a camera or a screen and should power up.

 

The serial usually starts with 82 and has 12 or 14 digits.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Visitor

Re: HDX 9000 won't power up

Hello Steffen,

 

thank you for your feedback and sorry for the pause in communication. Busy times ...

 

Rechecked the serial: 8209460A5993P1

 

I'm not shure if its worth getting the unit repaired. Is there a repair-service in Germany I can talk to, to get an idea how much that could cost? Happening nothing at all, after switching on, it might be a faulty power supply.

 

Best regards,

Bernd

Message 5 of 7
Polycom Employee & Community Manager

Re: HDX 9000 won't power up

Hello Bernd,


This unit was already an RMA due not booting up back in 21/01/2014

 

Not sure how you got this but unfortunately you purchased a dead unit of unknown background.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Highlighted
Visitor

Re: HDX 9000 won't power up

Too bad.

But thank you anyway Steffen.

Message 7 of 7