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HDX Options Menu Options installed but have a red circle


HDX Options Menu Options installed but have a red circle

We have several HDX systems that have 1080p or MP options. On the Options Menu the options are listed but there is a red circle with a line through it indication that the option is not available. The key code had to have been entered for that to show. How do we activate the option or what does the red slashed circle mean?

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Polycom Employee & Community Manager

Re: HDX Options Menu Options installed but have a red circle

Hello GSGVC,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.


Maybe post a photo of what you see and the serial numbers so we can verify your entitlement?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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