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HDX V3.0.5 with PTC V1.5 Lync Directory Visibility.

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petet
Trusted Contributor

HDX V3.0.5 with PTC V1.5 Lync Directory Visibility.

Similar to some comments added to the Can't see Lync Directory we have 23,000 users.

I have a reseller with an EU who has recently upgraded as above to resolve other issues.

He is sure that in the past the PTC would display his entire Lync Directory (circa 650-700) & persons you wished to Lync call could be looked up in there. (Favorites, Global Directory or other Group name as specified in Global Directory Setup).

This is no longer the case as now you need to search for a Lync users name (& it will find it just fine).

I'm reading between the lines here but Jeffs reply to earlier posts has caosed me to believe this is expected behavios.

Anyone confim?

If not, what is required to have the whole Lync Directory appear on the PTC?

 

PeteT

 

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jschertz
Polycom Employee

Re: HDX V3.0.5 with PTC V1.5 Lync Directory Visibility.

Even with less users if enough data is populated in Active Directory (Title, Department, etc) it's possible that the actual address book files will still be too large to decompress in the HDX.  But with under 1000 users that is typically not likely so there may be another reason preventing the directory search from working on the PTC.  I'd suggest you open a support ticket for this.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.

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jschertz
Polycom Employee

Re: HDX V3.0.5 with PTC V1.5 Lync Directory Visibility.

Most likely the HDX is now falling back to ABWQ mode for directory seaching in your environment (23,000 users) which means that no Address Book file is downloaded and cached locally on the HDX.  As the PTC utilizies this cached address book file if it does not exist on the HDX then directory display/searching on the PTC will not work.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 2 of 5
petet
Trusted Contributor

Re: HDX V3.0.5 with PTC V1.5 Lync Directory Visibility.

Sorry Jeff.  I may have miss-lead ypou by referencing a previous poster with a >20k Lync Directory.  This user has only 650~700 users.

Message 3 of 5
jschertz
Polycom Employee

Re: HDX V3.0.5 with PTC V1.5 Lync Directory Visibility.

Even with less users if enough data is populated in Active Directory (Title, Department, etc) it's possible that the actual address book files will still be too large to decompress in the HDX.  But with under 1000 users that is typically not likely so there may be another reason preventing the directory search from working on the PTC.  I'd suggest you open a support ticket for this.

-----------
Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.

View solution in original post

Message 4 of 5
cnYLmocYLop
Visitor

Re: HDX V3.0.5 with PTC V1.5 Lync Directory Visibility.

We have the same Problem with 3.0.5. Users cant see the Lync Directory anymore. Lync User: ~1050 HDX 7000 Version C + PTC The ADB File shuold be to big? Its working perfectly with 3.0.4., so why Polycom changed smth in 3.0.5 that lets the ADB file grow? Supportticket is there alreay, since a long time, but.... lets call it ticket, not support. PTC also feels a lot slower with wave 3.0.5. updates.
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