HDX... connect to Cisco VOIP VLAN?

Occasional Advisor

HDX... connect to Cisco VOIP VLAN?

Is there a way to configure an IPv4 Polycom HDX so that it can be plugged into any walljack in our building, and have it connect to the VOIP VLAN used by our Cisco phone system? We have all Cisco building switches.


I am not interested in having the HDX and the Cisco phones interact. But the gigabit phone VLAN is prioritized above everything else to assure best phone quality, and we have plenty of unused bandwidth on the phone VLAN.


We want the HDX to also be prioritized above everything else, anywhere it is plugged into the building network like the Cisco phones, to assure a minimum of dropped frames or audio stuttering.

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Polycom Employee & Community Manager

Re: HDX... connect to Cisco VOIP VLAN?

Hello @Dale_Mahalko,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

I suggest you check the current admin guide on page 2-6 as this details where the VLAN settings are.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 2 of 3
Occasional Advisor

Re: HDX... connect to Cisco VOIP VLAN?

This project is on hold. The unit I was hoping to use turned out to be broken (other thread), so I am stuck until that is resolved or I find another one to use for testing.

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