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‎05-10-2013 05:36 AM

HP Recommended

In the spirit of sharing I thought you'd all like to hear this one.

An AV/VC tech in a deployment of 30 odd HDXs  & VSX spotted this & fixed it (we think).

HDX8k V3.1.1.3 in a 1920k call received 64k audio & the rest in video just fine @ 25fps but in the same call stats only sent 64k audio & 32 k video @ 5 fps.  It also randomly rebooted in calls.  Another end point on the same network (same V3.1.1.3) did 1920k both ways fine @ 25fps.

The only difference between the 2 was the the working call had AES when available on at both ends.  The failing system had AES OFF & the far end had it when available.

Changing the failing system seems to have cured the random reboots & poor video rate.

So far 🐵

I was impressed as these hard pushed techs have to support all maner of stuff that is even remotely connected with AV and expected to be expert in all of them.

Pete

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