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HDX web remote issue

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Occasional Contributor

HDX web remote issue

Hi guys,

 

We've faced this issue using 3.1.4 and 3.1.5 SW version for HDXs. It impossible to change presets of EagleEye camera via web remote. We've tested about 10 HDXs (7000, 8000) running 3.1.4, then upgraded them to 3.1.5. On 3.1.5 the issue is the same. There's no problems on 3.1.3 SW version. 

 

We can't see anything about this issue in release notes for 3.1.4 and 3.1.5.

 

Did anybody faced the same issue? Are there any ways to solve it?

 

Thank you in advance!

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Respected Contributor

Re: HDX web remote issue

Grinch,

 

I just did a bit of testing of this.   I wanted to make sure my software remotes work correctly and they do.   I then monitored the HDX and it appears that nothing is being sent to the HDX when you click on one of the number keys.    based on this, I'd say you need to open a ticket with Polycom Support.

 

Cheers,

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

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Respected Contributor

Re: HDX web remote issue

Grinch,

 

I just did a bit of testing of this.   I wanted to make sure my software remotes work correctly and they do.   I then monitored the HDX and it appears that nothing is being sent to the HDX when you click on one of the number keys.    based on this, I'd say you need to open a ticket with Polycom Support.

 

Cheers,

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

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Occasional Contributor

Re: HDX web remote issue

Hi Gary,

 

Thank you so much for your answer! You've confirmed my expectations about a ticket with Polycom Support. So I'm going to create it asap.

 

Regards,

Grinch

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Advisor

Re: HDX web remote issue

Grinch, was polycom ever able to resolve your problem?

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