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HDX will get Disconnected after ard 2-3 Min

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AlwaysLearning
Occasional Contributor

HDX will get Disconnected after ard 2-3 Min

Hi,

 

I have a few External HDX having same the issue and i having a hard time pointing the source of the problem

I have a VBP ST + CMA in my set Up.

 

I registered my HDX (Offsite) to Gatekeeper via my VBP subcriber port IP. The registration is sucesssful.

But once i tried to call any Ext that is registered to my CMA. The connection will only last for a Min then get disconnected. Then i will need to re register the HDX to the CMA via VBP ST to be able to call for a Min again.

 

The weird issue is if its on mobile devices/m100/CMAD. I do not have the issue. Only HDXs got connection Issue. 

Using Mobile Devices it doesnt matter if i am onsite or offsite. I can make calls smoothly.

There no issue with my HDXs. I tested it extendsivly hoping that the source but i was proven wrong. They work fine.

 

It be awesome if someone could guide me to resolve this puzzling issue. 

 

Cheers

AlwaysLearning 

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Bazzuck
Respected Contributor

Re: HDX will get Disconnected after ard 2-3 Min

Hi

Could you provide more details?

 

What are Software Versions of the CMA, HDX, VBP?

 

Do you use the dynamic mode on a HDX (Provisioning)?

 

Have you checked a "Enable H460 Firewall Traversal" in HDX IP Network settings?

 

What type of a firewall do you have on a HDX site?

 

Have you checked the CMA Gatekepper message log and VBP's call logs?

View solution in original post

Message 2 of 4
3 REPLIES 3
Bazzuck
Respected Contributor

Re: HDX will get Disconnected after ard 2-3 Min

Hi

Could you provide more details?

 

What are Software Versions of the CMA, HDX, VBP?

 

Do you use the dynamic mode on a HDX (Provisioning)?

 

Have you checked a "Enable H460 Firewall Traversal" in HDX IP Network settings?

 

What type of a firewall do you have on a HDX site?

 

Have you checked the CMA Gatekepper message log and VBP's call logs?

View solution in original post

Message 2 of 4
AlwaysLearning
Occasional Contributor

Re: HDX will get Disconnected after ard 2-3 Min

Thanks for te headsup Bazzucks.

Enabling H460 Firewall Traversal in HDX works for me.  

 

Cheers

AlwaysLearning

Message 3 of 4
michelle_7728
Occasional Advisor

Re: HDX will get Disconnected after ard 2-3 Min

I had that issue with one of our HDX-8000 units.  Going in to our VCS Control and increasing the Gatekeeper time-to-live from 60 to 120 (default) cured the issue.  According to the on-line help the range is 60 to 65534, but the default is 120.

Message 4 of 4