-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Re: HDX will get Disconnected after ard 2-3 Min
Create an account on the HP Community to personalize your profile and ask a question
04-10-2013 12:16 PM
Hi,
I have a few External HDX having same the issue and i having a hard time pointing the source of the problem
I have a VBP ST + CMA in my set Up.
I registered my HDX (Offsite) to Gatekeeper via my VBP subcriber port IP. The registration is sucesssful.
But once i tried to call any Ext that is registered to my CMA. The connection will only last for a Min then get disconnected. Then i will need to re register the HDX to the CMA via VBP ST to be able to call for a Min again.
The weird issue is if its on mobile devices/m100/CMAD. I do not have the issue. Only HDXs got connection Issue.
Using Mobile Devices it doesnt matter if i am onsite or offsite. I can make calls smoothly.
There no issue with my HDXs. I tested it extendsivly hoping that the source but i was proven wrong. They work fine.
It be awesome if someone could guide me to resolve this puzzling issue.
Cheers
AlwaysLearning
Solved! Go to Solution.
Accepted Solutions
04-11-2013 01:37 AM
Hi
Could you provide more details?
What are Software Versions of the CMA, HDX, VBP?
Do you use the dynamic mode on a HDX (Provisioning)?
Have you checked a "Enable H460 Firewall Traversal" in HDX IP Network settings?
What type of a firewall do you have on a HDX site?
Have you checked the CMA Gatekepper message log and VBP's call logs?
04-11-2013 01:37 AM
Hi
Could you provide more details?
What are Software Versions of the CMA, HDX, VBP?
Do you use the dynamic mode on a HDX (Provisioning)?
Have you checked a "Enable H460 Firewall Traversal" in HDX IP Network settings?
What type of a firewall do you have on a HDX site?
Have you checked the CMA Gatekepper message log and VBP's call logs?
06-13-2013 09:53 AM
I had that issue with one of our HDX-8000 units. Going in to our VCS Control and increasing the Gatekeeper time-to-live from 60 to 120 (default) cured the issue. According to the on-line help the range is 60 to 65534, but the default is 120.
Didn't find what you were looking for? Ask the community