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HDX with IP7000 phone deactivates the video call or leaves the video without audio in Multipunto

armontesm
Occasional Advisor

HDX with IP7000 phone deactivates the video call or leaves the video without audio in Multipunto

I have an HDX8000 and an IP7000 phone connected by the microphone cable. When I am making multipoint audio or video calls the IP7000 phone deactivates the video call or leaves the video without audio. Test with another HDX and IP7000 phone in the same scenario and do the same and the other I see is that in Multipoint Audio and Video does not work the automatic response activated. I would like to know if it is a topic of Multipoint License or what it may be.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX with IP7000 phone deactivates the video call or leaves the video without audio in Multipunto

Hello armontesm,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Please also provide this for the HDX


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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