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HDX6000: Green Color on Half of Screen

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Frequent Visitor

HDX6000: Green Color on Half of Screen

Our company uses a set of HDX6000's to video conference to another facility.  We have a technical issue.

 

When we have a video conference, the people and background on the other side show on our screen with a green color.

 

The green color is glaring but on EXACTLY half the screen.  It's as though the right side of the camera turns the whites into greens and pink colors on everything.  What is strange is that it only happens on the right side of the screen.

 

Any help will be appreciated.



"After all is said and done, there is still a lot more said than done"
Message 1 of 8
7 REPLIES 7
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Polycom Employee

Re: HDX6000: Green Color on Half of Screen

It sounds like the green screen is coming from the farend which indicated a problem at their site.  You can test your site by performing a 'Near end Loop' which is found under System>Diagnostics>Network.  This will cause the system to call itself internally, it does not use the network. You should hear and see your self.

 

If the test looks good have someone at the other site call Polycom Support (888) 248 4143.  We will advise them to perform the same test in addition to some other tests if needed.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 8
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Polycom Employee & Community Manager

Re: HDX6000: Green Color on Half of Screen

Hello LCS_Engineer,

 

just in case that you are outside of the USA the International support numbers can be found => here <=

 

Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 8
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Frequent Visitor

Re: HDX6000: Green Color on Half of Screen

We did the "Near End" view on the Polycom and the green glare issue appears to be local to that site.  The attached photo shows the tech in front of the Polycom with HALF  the screen with the green glare issue.  Does that end identify the issue?  Do we think this is a camera issue, and does that mean the camera has to be repaired? 

"After all is said and done, there is still a lot more said than done"
Highlighted
Member

Re: HDX6000: Green Color on Half of Screen

We have facing same problem, half screen is green and half is white color.

Replace the HDX 9000 camera with other systems.

 

Some time RGB flat cable  camera CCD to Camera Base board found defective  or remove and put again in the connector.

 

As per above post one image attach  we have getting same image.

 

 

Ajay Kumar

 

 

 

 

Message 5 of 8
Highlighted
Occasional Visitor

QDX6000: Green Color on Half of Screen

We are experiencing the same problem, I reset the unit and check that cable terminals are not bend, but still I am having half screen green. Any ideas?

Message 6 of 8
Highlighted
Occasional Visitor

Re: HDX6000: Green Color on Half of Screen

We are also getting the exact same issue on one of our HDX8000s. The right half of the screen has large areas of bright green. Has anyone found the solution yet?

Message 7 of 8
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Occasional Visitor

Re: HDX6000: Green Color on Half of Screen

We are having the same problem on several of our HDX units both 6000 and 7000. Can anyone tell me what the fix was for this?

Message 8 of 8