• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-24-2011 03:03 AM

HP Recommended

Hi,

 

I have a building with some HDx6000 HD with the same version of firmware and the last monday all devices were reset automatically.

 

I could see in the logs the following lines in all devices:

***************************************************************************************************************

 /var/log/errors Date:2011-11-24 10:37:37
Tabor 3.0.2.1 Release build #17007
G3/HDX 6000 HD - build date: 2011-07-26 19:03:23-0500 by: buildmaster


rebootcount: An infinite reboot loop has been detected! Resetting configuration data.
***************************************************************************************************************

We lost all the configuration. Anybody knows is there any bug or issue with this version and HDX6000 HD? or why the devices were rebooted automatically?

 

I try to find in many sites but I din't find noting.

 

Thanks in advance.

 

Best Regards.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2011 12:20 PM

HP Recommended
The HDX has a built in self preservation system where if the HDX believes its configuration file has been compromised it will try to correct the error by rebooting itself. If after three reboots it cannot correct the problem it will reset the config to factory defaults allowing a backup config to be reimported or created from scratch. It sounds like there may have been a power hit to the building. Are the HDX units protected with a surge protector?

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-29-2011 12:20 PM

HP Recommended
The HDX has a built in self preservation system where if the HDX believes its configuration file has been compromised it will try to correct the error by rebooting itself. If after three reboots it cannot correct the problem it will reset the config to factory defaults allowing a backup config to be reimported or created from scratch. It sounds like there may have been a power hit to the building. Are the HDX units protected with a surge protector?
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.